Sales Support

connects users around the world with each other, helping them send good vibes every day and make great things happen! With more than 800 million people on the platform, Viber gives people all over the world the ability to connect in the way that works best for them, whether that’s through one-on-one messaging or group chats, voice or video calls

Responsibilities:
 Maintain update and amend information on the company’s in house CRM system (SalesForce)
 Processing new sales leads
 Managing the correspondence between the sales team and their clients
 Monitoring customer accounts
 Providing data and reports to help the sales team
 Keeping track of sales targets
 Manage data quality that is being produced by Sales Team
 Assisting the operations of the sales cycle, potentially including drawing up quotes, downloading
systems statistics, updating relevant sales documents and systems.
 Daily support of Sales teams in administrative issues (i.e. scheduling diaries)
 Using the available systems and liaising with sales team to provide analysis for management and
finance
 Drive sales development in a team environment through all phases of the sales cycle in alignment
with relevant resources like Technical Support, R&D, Legal and Finance
 Ensure all business processes, policies and work practices are followed to the highest standards
(systems use, lead generation methodology, communication standards, reaction speeds, etc.)

Requirements
 Excellent English (mandatory)
 1-2 years experience in a similar role- sales support, inside sales, etc.
 Experience from digital advertising companies (preferred)
 Experience supporting management and sales teams or general office support
 Strong analytical skills and ability to work on excel (vlookup, pivot table, etc.)
 Ability to prioritize is essential
 Meticulous organization and administrative skills
 Attention to detail
 Strong IT skills and knowledge of CRM/Booking systems
 The understanding of data quality and adherence to minimum data sets
 Ability to understand legal contracts
 Good customer care skills
 Ability to work under pressure and deadlines
 Must be proactive and a quick learner